Terms & Conditions
- How to Order
- Payment options
- Pricing & Availability
- Delivery
- Product exchanges and refunds.
- Cancellation rights
- Privacy policy
- Cookies
- Disclaimer
- How to order
- Ordering from Thayers Witch Hazel.com could not be easier.
Online
You can order anytime using our very simple and secure ordering system. Simply select the products you want and add them to the Basket. One you have selected all you require, to Checkout and complete the order choosing any of the payment options: PAYPAL or CREDIT CARD
You can also place your order via the telephone, fax or through the post. If you are in the area, you are also welcome to collect your order direct from us. - Payment options
- We accept payment in the form of credit & debit cards, paypal, cheques, postal orders or cash (please send cash by registered post for your own security). Please make cheques payable to Successful Singing and write your cheque guarantee number on the back.
- Pricing & Availability
- All prices are in UK Pounds and are inclusive of VAT at the current rate. All items displayed on the website are usually in stock, however sometimes due to demand stock may take 2-3 days to arrive from our suppliers. If our stock quantities are low, you will be notified during the checkout process that the item is temporarily out of stock and will be with you shortly. In the unlikely event of unavailability, for whatever reason, we will inform you of the situation and discuss with you how to progress with the order.
- Delivery
- Normal delivery times (based on 1st class post) are:
UK 1-3 days
Europe 3-7 days
Worldwide 5-14 days
We offer a range of postage services, so when you checkout, please select the most appropriate service for your needs.
Our Next Day Delivery Service is available on all UK (excluding Highlands, Islands and overseas) orders which are placed before 3pm Monday – Thursday when you select 1st class postage by Royal Mail, where over 95% of all orders are received next working day. Please note we are in the hands of our couriers and therefore cannot guarantee this service.
We do offer guaranteed next day delivery. Please use this option when you checkout, but please note this will incur extra postage costs. Alternatively you are welcome to arrange collection your parcel from us.Bulk orders or heavy packages are sent by Parcel Force. All parcels are restricted to a maximum of 30kg and a size of 3m girth and max length of 1.5m
Orders received after 3pm on Friday will not be processed until the following Monday.
Orders placed on a Bank Holiday will also be processed the next working day
We must be informed of all damaged deliveries within 48 hours and cannot take responsibility for late, lost or returned parcels.
Free Shipping
We offer Free Shipping on UK and most European Countries on all orders over £50.00. Please select the Free Shipping option when you checkout if your order qualifies for this.
- Product exchanges and refunds.
We always want you to be completely satisfied with your purchases fromThayers Witch Hazel.com. However, if for any reason you are not completely happy, please let us know, then send it back in its original condition, including your original documents, and specifying your reasons for return, and we will issue you a full refund for the item(s).
If you need to exchange a product for an alternative (eg wrong flavour) please do so by sending the unused and as new goods with the original packaging, all labels and tags and in a re-sellable condition back to us within 14 days of receipt by a secure delivery method.
Please enclose a copy of the original receipt or invoice. Please advise the reason for the return and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information and to process the return as quickly as possible. On receipt of the goods, we will inspect the products to ensure they meet our requirements.
We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods. You are responsible for the return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage cost for the new item being returned to you. We reserve the right to refuse any return if they do not meet our conditions above- Cancellation rights
- You may return the goods to us within 14 days of receipt in good and unused condition and we will issue an immediate refund. Alternatively, and in accordance with the distance selling regulations, we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form such as post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us, you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.
- Privacy policy
- Thayers Witch Hazel.com has a straightforward privacy policy. We do not share your details with anyone. We do need some personal information to fulfil our orders to you such as name, e-mail address, and delivery address. This allows us to process your orders and to notify you of your order status. All our on-line payment transaction are made through Paypal and, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information about you. From time to time, we may also use your contact information to notify you about important functionality changes to the website, new services and special offers which we think you’ll find valuable. You can op out at anytime, simply click the ‘unsubscribe’ link found on the newsletter you receive.
- Downloadable Backing Tracks
- We agree to allow you to purchase the non-exclusive rights in relation to the music at the stated price for your own personal use. The rights granted to you under these Terms and Conditions shall be for your own personal use and under no circumstances shall you be allowed to copy, distribute or transfer the music in any form or to any other party without our permission. The music and any rights associated with the music shall remain the property of Successful Singing. Our tracks are stored on a secure server and all data received to us in relation to your order remains private and confidential in accordance with the Data Protection Act 1984. Due to the digital nature of the Downloadable Backing Tracks, we only issue replacements and not refunds on these products. All our tracks and samples are licensed by MCPS/PRS
- Cookies
- Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as pop-up message windows and other browser functions between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Thayers Witch Hazel.com does not sell, trade or rent your personal information to others. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at our store possible and to enhance your overall shopping experience. We hate spam too! By using our web site you consent to the collection and use of this information by Thayers Witch Hazel.com. If we decide to change our privacy policy, we will post those changes on this page, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
- Disclaimer
- Any information found on the Thayers Witch Hazel website is intended for guidance only. The website and the products described in it are subject to change without notice. Copyright in the website, its design, layout, look, appearance and graphics remain the property of the program manager. The contents of the website may be downloaded, printed or copied for personal use only The Thayers Witch Hazel Website contains links to other websites. We accept no responsibility or liability for the content of websites which are not under our strict control. We do not guarantee that the Thayers Witch Hazel.com Website will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect your computer equipment, software, date or other property as the result of your access to use of or browsing of this website or your downloading of any material, date text or images.
Our Contact details to send payment/returns/collections is:
Thayers Witch Hazel.com
Westmoor Gardens
Mansel Lacy
Hereford
HR4 7HN
UK
Fax No: 01981 258341
Email:info@thayerswitchhazel.com
Website:www.thayers.co
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